Exchanges

At Hero Furniture, we take pride in the quality of our products and aim to ensure you’re completely
satisfied with your purchase. If you need to exchange an item, please review our policy below:

Eligibility for Exchange

• Exchanges must be requested within 10 days of delivery or pickup.
• Items must be in original condition, unused, and unassembled.
• Items must be returned in their original packaging. If original packaging is unavailable, repackaging
  fees may apply.
• Proof of purchase is required (receipt or order confirmation).
• All exchanges are subject to inspection and approval by our team.

Non-Exchangeable Items

• Custom orders, special orders, and clearance/final sale items are not eligible for exchange.
• Furniture that has been used, damaged, or altered after delivery will not be accepted.

Fees and Delivery

• A 25% restocking fee applies to all eligible exchanges.
• Customers are responsible for return delivery costs or may drop the item off at our location.
• If pickup is required, an additional transport fee will be charged based on distance and item size.

Exchange Process

1. Contact us at [your support email or phone number] with your order details and photos of the
   item.
2. Our team will review your request and confirm eligibility.
3. Once approved, we’ll guide you through the exchange process, including any applicable fees.

Store Credit Option
If you prefer not to exchange your item right away, we offer store credit valid for 6 months from the
date of issue.

We’re here to help! If you have any questions about this policy, please contact us at [contact info].